Language Center Operations Assistant

  • $1,500.00

Annonce

Job Title: Language Center Operations Assistant

Department: Language Center
Reports To: Administrative Director
Designation: Exempt full-time

The FIAF Language Center is the largest language school dedicated to teaching the French language in the tri-state area. With more than 8,000 registrations annually, we offer French in two convenient locations: Manhattan’s Upper East Side and Montclair, NJ.

Position Summary: The Language Center Operations Assistant will be on the frontlines of customer service for the FIAF Language Center.  S/he will be knowledgeable in all Language Center activities (group classes, private lessons, corporate lessons, exams, preschool) and be able to confidently reply to any customer or potential client.  S/he will look for patterns in these interactions in order to help improve communication with students as well as the Language Center’s own operations.  The hours for this position are Monday-Thursday 1pm-8pm and Saturday 9am-5pm, at our Manhattan location.

Responsibilities:

  • Greet and welcome clients and students, answer all questions they may have.
  • Answer questions by phone and email promptly.
  • Register students in person or by phone.
  • Keep students informed of any changes, such as class cancellations or room changes.
  • Perform administrative tasks such as preparing class rosters, certificates of completion for students, etc.
  • Assist Language Center colleagues as needed.
  • Maintain a neat and welcoming reception area.

This job might be for you if:

  • You notice great (and not-so-great) customer service. You think your morning latte tastes best when poured by a happy, welcoming barista and you’re excited to provide that same experience for our students.
  • You are an ace communicator. Your emails make people smile and you can explain just about anything to anyone.
  • You are a helper. You find it satisfying to help someone solve a problem and you’re willing to jump in wherever needed.
  • You’re an organized multi-tasker who gets a thrill out of checking items off your to-do list.
  • You are curious, creative, and open to learning from mistakes.
  • You are tech savvy and comfortable learning new programs and tools quickly.
  • You have a passion for the French language and culture and want to share that passion with others.

Other qualifications:

  • Bachelor’s degree or equivalent work experience.
  • Native English-speaker or equivalent proficiency, ability to communicate clearly in French.

To Apply

Qualified applicants should send their cover letter, resume and salary requirements as one attachment (in English or French) to careers@fiaf.org

PLEASE NOTE: Due to the large number of applicants we receive, we will only be able to contact those that we would like to meet for interviews.

 

 

 

 

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